Apprentice Business Administrator
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Company: HAKO MACHINES LTD
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Location: Wakefield, WF2 8EF
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Business and administration
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Ref: NAS-2000038276
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Application Deadline Date: 19/07/2026
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Start Date: 27/07/2026
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Positions Available: 1
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Working Week: 8.00am to 5.00pm, Monday to Friday.
Brief Description
Provide customers with a single point of contact for all service and parts within a defined region, ensuring a consistent experience. Work cross-functionally with stakeholders at all levels - from Field Service Engineers to senior leaders and customer board directors - across our international organisation.
Training to be Provided
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Future Prospects
To remain and grow with the business after the successful completion of the apprenticeship.
Vacancy Detail
Nature and scope (including impact of decision-making):
- Promptly dealing and responding quickly to customer enquiries by telephone and email within 8 working hours. Act as secondary contact for all customers
- Accurately processing customer orders same day if received by 3pm
- Log all machine breakdowns within 1 hour and liaise with the field service team
- To effectively and efficiently answer service and break down requests from customers, considering at all times the Service Level Agreements in place#
- To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time
- Review and process all field service estimates within 24 hours for review and approval by the customer
- Provide customers with official quotations and follow up all opportunities in a timely manner
- To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew
- Active follow up of equipment sold without service contracts
- To deal promptly with any customer complaints acknowledging them within 8 hours of receipt or problems escalating where required
- Processing customer quotes and orders in a timely manner on SAP from various sources (parts / machines / internal / external)
Completing all administrative duties and support Sales team with all administrative requirements to ensure smooth running of all accounts. Create SAP reports as necessary for designated accounts.
Ensure regular contact with all designated accounts are maintained as per Customer Contact strategy set by the company
To accurately process completed work through to invoice on a daily basis, and handle any customer queries relating to this invoicing in a timely manner with particular emphasis on revenue targets.
Day to day management of outstanding orders and back orders, maintain communication with customer providing updates on extended lead times and parts delivery. Escalation of issues effecting fulfillment of orders to Line Manager.
Assist the Customer Support team with any cover requirements that are assigned by your line manager.
Take responsibility for understanding and agreeing action plan for own development needs and ensure that you constantly display customer focus and reflect the culture
To ensure that the companies Health & Safety regulations are followed at all times.
To operate at all times within the company’s policies and procedures at the highest professional and ethical standards whilst maintaining a positive and strong customer service culture.