Business Admin Level 3 Apprenticeship - Manchester Communication Academy

As a Business Admin Apprenticeship, you will act as the first point of contact for parents, visitors, staff, and external agencies, providing a professional, warm, and welcoming experience at all times. Your day-to-day duties will include:

• Answer telephone calls promptly, take messages, direct calls and handle calls professionally


• Respond to emails and messages immediately, acknowledging same-day and resolving enquiries within 24 hours


• Escalate complaints or sensitive issues to senior leaders following the Academy complaints policy


• Maintain a professional appearance in smart office attire and a positive, calm demeanour at all times


• Maintain the day-to-day operation of the school office including filing, data entry, post and parcel distribution


• Collect and deliver children from/to class when required


• Produce and distribute documents and internal communications to staff


• Prepare letters or administration packs for parents, ensuring they are sent within agreed timeframes


• Conduct attendance checks and log incoming attendance-related calls

Take ownership for the accuracy, completeness, and GDPR-compliant management of:

• SIMS (pupil records)


• CPOMS (safeguarding logs)


• Medical Tracker (care plans, first-aid/medicine administration, staff first-aid training)


• School Spider (meals, parental communications, surveys, debt tracking etc.)


• Other i.e. Nursery funding codes, OFSM, and wrap around care portals


• Maintain accurate safeguarding records and act as an administrative point of contact for DSLs and pastoral staff


• Administer first aid and medication to pupils in line with care plans, maintaining accurate logs


• Ensure first aid boxes are fully stocked and defibrillators checked according to academy policy


• Ensure safeguarding procedures are followed at reception, including DBS checks, sign-in protocols, and visitor information distribution i.e. leaflet


• Set up payments' options on School Spider e.g. meals, trips, fundraising etc.


• Chase outstanding debts exceeding a set amount with parents or staff, escalating high debts to the Trust

Desired skills:

• Achieved GCSE grade C/4 or above in English & maths


• Good numeracy and literacy skills


• Good administrative, organisational and computer skills


• Competent with computers and other technology