IT Apprenticeship
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Company: CLOUD2IT LTD
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Location: Carnforth, LA5 9FG
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000039921
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Application Deadline Date: 10/08/2026
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Start Date: 11/08/2026
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Positions Available: 1
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Working Week: This role will start on agreed part-time hours, with the aim of gradually increasing towards full-time as the apprentice settles in, develops their skills, and the workload allows.
Brief Description
This is an entry-level apprenticeship role for someone with a genuine interest in computers, technology, and problem solving. You do not need previous IT work experience, as training will be provided both on the job and through the Baltic Apprenticeships Level 3 Microsoft IT Support Technician programme.
Training to be Provided
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Future Prospects
Are you passionate about technology and eager to kick-start a career in IT? Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals.
At IT QED, we pride ourselves on delivering reliable, customer-focused IT solutions to a diverse range of clients. As an apprentice, you will play a key role in supporting our helpdesk operations, resolving technical issues, and learning how to provide exceptional IT support.
A Typical Day in the Job:
- Logging calls on the helpdesk
- Answering customer queries and learning customers IT systems
- Providing first line IT support
- Triaging calls and escalating where necessary to second line support
- The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
- Conducting training to familiarise yourself with technologies in use within client environments
- Full training and support will be provided by your workplace mentor and from the Baltic team
Salary, Hours & Benefits:
- £16,000 per annum
- Monday - Friday, 9.00am - 5.30pm
- 21 days holiday & Bank holidays
- Extra day holiday each year up until 25 days
- Private medical scheme
Desired Qualities, Skills and Knowledge:
- A Grade C/4 in GCSE Maths and Grade 5/C in English is required for the role
- An enthusiastic and professional attitude
- Aptitude for learning new skills
- An interest in IT and career progression within the company
- Customer-focused
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Vacancy Detail
Refurbishing laptops, desktops, and other IT equipment
Preparing computers to agreed specifications
Imaging and configuring PCs for deployment
Installing and upgrading components such as RAM, NVMe drives, storage, and graphics cards
Testing, cleaning, labelling, and recording refurbished devices
Carrying out secure hard drive erasure processes
Managing stock levels and keeping the hardware storage area organised
Receiving, checking, picking, packing, and dispatching equipment
Preparing sales orders and equipment for delivery or collection
Keeping accurate records of stock and equipment movements
Supporting the team with basic ticket triage