Customer Service Apprenticeship

You will be responsible for:

• Deliver exceptional customer service to all customers by exceeding our customers' expectations


• Work to deliver the Company Mission of rescuing shoppers from poor customer service


• Support my colleagues with cover for sickness and holidays


• Ensure accuracy with all till and cash operations


• Be aware of what is happening on the forecourt and in the store, especially potential shop lifters and drive off's


• Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented.


• Work to deliver the Company's Vision and work within its values
  Understand my responsibility, especially on till 1


• Providing great customer service


• Accurately and correctly accounting for all transactions


• Observing all activities on site - inside and out


• Inform management of any customer feedback


• Taking payments for all fuel transactions accurately


• Scanning stock accurately for sale


• Happy and satisfied customers


• Customer feedback


• Keeping myself, colleagues, customers safe

How I align to the Company Values:

• A happy person that greets our customers with a smile


• Observant to what is going on around the whole site


• Passionate about every role I undertake


• Willing to learn new tasks to make me more rounded in the business


• Smile and provide great customer service


• Help to support my colleagues