Customer Service - Apprentice
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Company: VILLA CROSS GARAGE 25 LTD
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Location: BIRMINGHAM, B19 1HB
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036749
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Application Deadline Date: 29/08/2026
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Start Date: 03/09/2026
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Positions Available: 1
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Working Week: Working week: Monday to Friday, 9:30am to 4:30pm.
Brief Description
Working at Villa Cross Garage 25 in Handsworth, Birmingham, you will work as a Customer Service Practitioner carrying out receptionist duties including answering calls, booking appointments, ordering parts, taking customer details, responding to enquiries, maintaining GDPR standards, handling emails, and supporting daily office operations.
Training to be Provided
The apprenticeship training will be delivered by Nova Training and take place onsite at 12 Heathfield Rd, Handsworth, Birmingham B19 1HB.
Future Prospects
Once qualified further progression is available to enrol onto a Level 3 Business Administrator Apprenticeship.
Progression routes can lead to customer service team supervisor or promoted to customer services manager. Take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling.
Vacancy Detail
- Welcome and assist customers face-to-face at the front desk
- Answer and direct telephone calls
- Greet customers professionally on arrival
- Respond to customer emails and enquiries
- Call customers regarding MOT appointments, repairs and follow-ups
- Book appointments and update schedules
- Take and update customer details accurately
- Order vehicle parts and liase with suppliers for updates
- Prepare invoices and process invoicing tasks
- Complete general admin and paperwork
- Maintain customer records and documentation
- Ensure GDPR and confidentiality standards are followed
- Support the smooth day-to-day running of the garage
- Keep the reception and office area organised and professional
Other Information
Good time keeping required.
Laptop required to do the apprenticeship course work.