Junior IT Support Engineer Apprentice
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Company: Cape.io
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Location: London, WC1A 2SN
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Digital
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Ref: NAS-2000041460
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Application Deadline Date: 10/08/2026
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Start Date: 17/08/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm Hybrid working: 3 days in the office and 2 days working from home.
Brief Description
Launch your IT career as a Junior IT Support Engineer, working with an experienced team supporting global infrastructure. Gain hands-on experience with Windows and Mac systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus.
Training to be Provided
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Future Prospects
- The role offers long term security and the opportunity to progress into a permanent position
Vacancy Detail
- Ticket Management: Responsible for logging and managing support tickets
- User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding.
- Service Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues
- Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation
- Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices
- Troubleshooting: Responsible for diagnosing and resolving basic technical issues
- User Assistance: Responsible for assisting users with common IT tasks, such as password resets and maintaining office hardware
- Escalation: Responsible for identifying and escalating complex issues to higher-level support
- Customer Service: Responsible for maintaining a high level of customer service and communication with users
- Documentation (Basic Issues): Responsible for creating and updating documentation for common issues and solutions