Customer Service Apprenticeship - Shefford
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Company: RGM TRUCK & VAN LTD
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Location: Shefford, SG17 5NU
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Type: Apprenticeship
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Salary: £18,785.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000042068
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Application Deadline Date: 11/08/2026
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Start Date: 18/08/2026
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Positions Available: 1
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Working Week: Monday - Friday, 08.00 - 17.30. Every other Saturday morning from 08.00 - 10.00.
Brief Description
RGM Truck & Van are looking for a new Vehicle Rental Front Desk Administrator Apprentice. You will be studying for your Customer Service Specialist apprenticeship (L3).
Training to be Provided
- Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
- We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential and make skills really work for them
- Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Specialist Level 3 Apprenticeship
Future Prospects
- There is a possibility of being offered a full-time role after successful completion of the apprenticeship
Vacancy Detail
An enthusiastic Vehicle Rental Front Desk Administrator Apprentice. Working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration and vehicle rental operations.
This customer-facing role involves communicating with customers in person, over the telephone and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerised rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.
Key Responsibilities:
- Welcome customers professionally, both in person and over the telephone
- Respond to customer enquiries via telephone and email
- Process and manage vehicle hire bookings using the company rental system
- Assist with scheduling vehicles for both short-term and long-term hire
- Ensure hire vehicles are prepared, presented and ready for customers
- Support the coordination of vehicle maintenance and servicing schedules
- Carry out general administrative duties including data entry and record keeping
- Maintain accurate customer and vehicle records
- Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department
- Deliver excellent customer service at all times
We are looking for someone who is:
- Friendly, approachable and professional
- A confident communicator with excellent customer service skills
- Organised and able to manage multiple tasks
- Keen to learn and develop new skills
- Computer literate (preferred but not essential as full training will be provided)
- A driving licence is desirable but not essential
Other Information
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.