IT Apprentice
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Company: THE SAINT JOHN'S SCHOOL FOUNDATION
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Location: LEATHERHEAD, KT22 8SP
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Type: Apprenticeship
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Salary: £23,450.00 per year
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Sector: Digital
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Ref: NAS-2000042533
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Application Deadline Date: 10/08/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday - Friday, working hours TBC.
Brief Description
The IT Apprentice is an entry-level role within our IT team, offering a structured and supportive environment to develop technical skills, professional behaviours and workplace experience. The postholder will contribute to the delivery of IT support across the school while completing a Level 3 IT Solutions Technician apprenticeship.
Training to be Provided
Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge areas include:
- Hardware and Networking
- Software and Security
- ICT Administration
Future Prospects
Possibility of further employment, dependent on progression.
Vacancy Detail
The IT Apprentice is accountable for:
- Providing first-line IT support under supervision
- Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme
- Assisting with IT asset management and device lifecycle tasks
- Contributing to a calm, professional and service-led IT function
The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery.
Helpdesk & First-Line Support:
- Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
- Log, categorise and update support tickets using the helpdesk system
- Assist with password resets, basic troubleshooting and peripheral setup
- Maintain clear and professional communication with users during support interactions
1:1 Device Scheme & Asset Management:
- Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
- Assist with device handovers, onboarding and offboarding processes
- Maintain accurate records of IT assets, loan devices and peripherals
- Help with device imaging, tagging and inventory updates
Classroom & Operational Support:
- Assist with the setup and maintenance of classroom AV and IT equipment
- Support staff and pupils with the use of school systems and services
- Help prepare IT equipment for events, exams and term starts
- Maintain cleanliness and readiness of IT equipment and storage areas
Learning & Development:
- Participate fully in all apprenticeship learning activities, including off-the-job training, assessments and portfolio development
- Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician
- Demonstrate progress in technical knowledge, communication and service delivery throughout the apprenticeship
Service Ownership & Outcomes - The IT Apprentice will be expected to:
- Develop core technical and customer service skills in line with the apprenticeship framework
- Contribute to improved helpdesk responsiveness and user satisfaction
- Support the smooth operation of the 1:1 device scheme and asset tracking
- Demonstrate a proactive, professional and collaborative approach to IT support
Other Information
CHILD PROTECTION:
The school is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection training and screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
The post-holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact, will be to adhere to and ensure compliance with the School’s Child Protection Policy Statement at all times. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the school s/he must report any concerns to the School’s Designated Safeguarding Lead.