Business & Admin Apprentice
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Company: MEDEQUIP ASSISTIVE TECHNOLOGY LIMITED
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Location: St. Austell, PL26 8LX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000042229
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Application Deadline Date: 14/08/2026
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Start Date: 05/10/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm
Brief Description
Medequip are offering an exciting opportunity to join their team as a Business and Admin apprentice. Gain the knowledge, skills and behaviours to kickstart your career within the business and professional industry.
Training to be Provided
- You will be working towards a Level 3 Apprenticeship Standard in Business & Admin
- This apprenticeship consists of a mixture of off-the-job training and on-the-job mentoring and development within the workplace
- You will be expected to attend Cornwall College St Austell on a fortnightly basis, with additional attendance if functional skills are required
Future Prospects
- On successful completion of your apprenticeship you may be offered a full time position with the company
- You could also potentially look at higher level apprenticeships to continue your business career
Vacancy Detail
Tasks including but are not limited to:
- Managing inbound and outbound calls, leasing with service users, their families and prescribers- within Medequip agreed KPIs
- Booking all delivery rounds in advance for Technicians and Service Engineers, utilising the software appropriately
- Ensuring all client and delivery details are correct and up to date, adding notes to the system where necessary
- Ensuring emergency jobs are actioned within the agreed KPI by relaying the requirements to the technicians and warehouse
- Ensuring all steps are taken to contact the client, and leasing with the prescriber, putting order on review, when contact is not achieved
- Answering emails and complaints within Medequip agreed timeframes
- Liaising between health professional and service users
- Ensure Technician’s mix of work is acceptable, assessing the workload
- Managing reception and facilitating retail sales
- Use of online ordering system processing in order to triage and process incoming clinical orders from prescribers across the county
- Extensive phone work in order to speak with service users to agree convenient delivery and collections dates
- Booking activities to technicians in order to adhere to order KPI targets. Taking care to respond to the order speed within the required timeline ie sameday/next day emergencies
- Taking incoming calls from prescribers and service users in order to triage requests and respond accordingly ie raise a repair or collection
- Liaising with the warehouse via an online chat platform in order to identify stock requirements to fulfil orders
- Maintaining provision of user manuals and instructions to the warehouse for equipment provided to services
- Training on service provision in order to support the depot online query portal
- Completing mandatory training, e.g. cyber security, safeguarding, equality and diversity