Customer Service Assistant Apprentice
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Company: SimplyMeds Online
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Location: Maldon, CM9 8LZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000042730
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Application Deadline Date: 29/08/2026
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Start Date: 31/08/2026
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Positions Available: 2
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Working Week: Monday to Friday, 9.00am - 5.00pm. With half an hour break (paid), can take a further half an hour break (unpaid).
Brief Description
The role is for a customer service assistant to help deal with patient queries at a busy online pharmacy. The selected candidate will join an existing team of customer service personnel and aid with processing queries, refunds and returns and customer reviews.
Training to be Provided
- The apprentice will be working towards the Customer Service Practitioner Level 2 Apprenticeship Standard
- Delivered in the workplace via online training with Colchester Institute
Future Prospects
- Departmental lead roles for different income stream avenues in the business
- Senior customer service positions in customer service department
Vacancy Detail
Day to day role responsibilities will include:
- Answer patient telephone queries
- Process email, social media and live chat queries
- Make accurate contemporaneous notes
- Process customer refunds and returns and any shipping issues
- Escalate clinical queries to our clinical team
- Aid with improving marketing with our marketing from issues picked up from customers
Other Information
Applicants will need to have an adequate way of traveling to and from work as we are far from any public transport links (Car or motorcycle preferred).