Customer Service Assistant Apprentice
-
Company: Luisa's Vegan Chocolates
-
Location: Nottingham, NG1 1DU
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000042962
-
Application Deadline Date: 21/08/2026
-
Start Date: 21/09/2026
-
Positions Available: 1
-
Working Week: Monday - Friday 11.30am - 4.30pm. Flexible to work some Saturdays.
Brief Description
We are looking for an enthusiastic and motivated Customer Service Apprentice to join our friendly team at Luisa’s, a specialist chocolatier. This is an exciting opportunity to gain hands-on experience in all aspects of our business while working towards a Level 2 Customer Service qualification.
Training to be Provided
- Customer Service Practitioner Level 2
- Apprentices will be allocated a Trainer Assessor, and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice
- The apprentice will spend 20% of their working hours in off the job activities and training
- On the job and off the job training will be delivered in the workplace
Future Prospects
Full-time permanent role within the company.
Vacancy Detail
- Providing excellent face-to-face customer service and building positive customer relationships
- Responding to customer enquiries via email in a professional and timely manner
- Processing and fulfilling customer orders accurately and efficiently
- Printing and preparing order documentation
- Packing customer orders to a high standard, ensuring products are presented and dispatched correctly
- Assisting with stock handling and order preparation
- Learning the chocolate-making process and supporting production activities
- Developing knowledge of products to confidently assist customers with enquiries and recommendations
- Working as part of a small team to support the day-to-day running of the business