IT / Telecoms Engineer Apprentice
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Company: VELOCITY IT ACADEMY LIMITED
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Location: Heathfield, TN21 8QZ
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Type: Apprenticeship
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Salary: £25,000.00 per year
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Sector: Digital
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Ref: NAS-2000043824
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Application Deadline Date: 21/08/2026
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Start Date: 25/08/2026
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Positions Available: 1
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Working Week: Office-based / Hybrid (UK) - remote project delivery, with occasional site work per role tier Monday - Friday, 9.00am - 5.00pm
Brief Description
Kick-start your IT career with Velocity. Gain hands-on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers.
Training to be Provided
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Future Prospects
- The role offers long-term security and the opportunity to progress into a permanent position
Vacancy Detail
Key Responsibilities
Technical Support (1st & 2nd Line)
- Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
- Diagnose and resolve client-reported faults across hosted voice and broadband connections
- Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout
Voice Provisioning:
- Provision of the tenant
- Place number port requests
- Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
- Host the project kick-off call with the client (remote only)
- Configure named users, including creating user names
- Programme IVRs and call queues/groups
Broadband Provisioning:
- Manage end-to-end provisioning of broadband orders, from order placement through to service activation
- Liaise with carriers/suppliers to track install dates and resolve provisioning issues
- Keep internal systems and clients updated on order progress