IT Apprentice
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Company: NETSUPPORT LTD
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Location: PETERBOROUGH, PE6 8NE
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000044158
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Application Deadline Date: 31/08/2026
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Start Date: 09/09/2027
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Positions Available: 2
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Working Week: Monday - Thursday 09:00 - 17:30, Friday - 09:00 - 17:00.
Brief Description
Do you have a passion for computing, helping people and want to take that next step in your career? If so then we have a fantastic opportunity! Apply now!
Training to be Provided
The classroom training for the Digital Support Technician comprises of 3 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
- Core Support & Security
- Digital Support & Communication
- Technical Support & Training
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.
Future Prospects
A full-time opportunity may be offered after the successful completion of the apprenticeship based on the apprentices performance throughout the 16-months.
Vacancy Detail
The apprentice technical support role will be based in the technical support team at NetSupport.
NetSupport develops software solutions to lots of different types of customers from large car manufacturers and supermarkets to Schools and even home users.
As part of this service, we need to provide support to our customers that have purchased our solutions.
The technical support team provides this service to new, evaluating, and existing customers.
This is a busy team that provides a support service to our customers via Phone, email and a live chat system.
The Technical Support team consists of around 10 staff based in the UK office and 3 in the US.
The apprentice role includes the below responsibilities :
- Ensuring all communications with customers are logged on our support helpdesk system
- Responding to customers' questions
- Setting up different environments to test customers' issues across multiple platforms Windows, ChromeOS, macOS, iOS and Android (training on each platform will be provided)
- Managing and prioritising their own case load
- Working with other departments within the company on support items
Optional areas:
- Attend trade shows with the sales team to provide support
- Perform online product demos and training to new and existing customers
Other Information
Candidate would be based in an office environment and would need to be able to travel to Market Deeping. We are happy to make time during the working day for the apprentice to also work on their college assignments.