Apprentice Customer Service Advisor / Call Handler
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Company: Agilico Workplace Technologies
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Location: Eastleigh, SO53 3QB
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Type: Apprenticeship
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Salary: £20,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000044081
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Application Deadline Date: 22/08/2026
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Start Date: 23/08/2026
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Positions Available: 1
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Working Week: 37.5 hours per week Monday to Friday. Shifts TBC.
Brief Description
Agilico are looking for an aspiring Apprentice Customer Service Advisor / Call Handler to join a growing team!
Training to be Provided
- Full day-to-day training will be provided by the employer.
- This apprenticeship qualification is called Level 2 Customer Service Practitioner
- The learning will be delivered by dedicated, industry-specialist tutors via remote or face-to-face sessions
- These session take place once per month, for roughly 2 hours, at a time convenient for both you and the employer
Future Prospects
Potential progression within the business and onto further apprenticeship qualifications.
Vacancy Detail
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required