Apprentice Customer Experience Advisor
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Company: PHS HOME SOLUTIONS LIMITED
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Location: Houghton Le Spring, DH4 5RA
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Type: Apprenticeship
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Salary: £16,224.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000044295
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Application Deadline Date: 14/08/2026
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Start Date: 17/08/2026
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Positions Available: 1
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Working Week: 8.00am - 4.30pm with 30 minutes for lunch Friday hours slightly earlier finish 8.00am - 3.30pm. (no weekend working) Days to be confirmed.
Brief Description
As an Apprentice Customer Experience Advisor, you will assist the Customer Experience Team in maintaining effective communication between customers and the site team to help deliver a smooth customer journey from project start to completion.
Training to be Provided
- Customer Service Level 2 Apprenticeship Standard
- All workplace based
Future Prospects
- There may be the possibility of full time employment upon successful completion of the apprenticeship
Vacancy Detail
- This role offers the opportunity to learn practical customer service, communication, office administration and project coordination skills while working alongside experienced team members
- You will help ensure customers are kept informed, supported, and treated with respect throughout their home transformation journey
- If you enjoy working with people, communicating clearly, and making a difference in communities, this trainee opportunity will help you develop valuable professional skills and experience
Other Information
· An interest in customer service or community engagement
· Experience working or volunteering with people is desirable but not essential
· Willingness to learn about social housing, construction projects, and customer experience
·Ability to drive and have access to your own vehicle is desirable.