Business Admin Level 3 Apprenticeship - DPD Group

We are currently recruiting for 4 apprentices across 3 departments.

Claims Apprentice

• To administer the processing of customer claims for lost and damaged parcels subsequently issuing financial settlements where applicable and appropriately communicating to customers when not


• Manage customer interactions via telephone and email ensuring our customers expectations are always appropriately met


• To validate new claim requests against clearly defined policies and issue claims forms to our customers where appropriate


• To validate completed customer claim forms against clearly defined policies to establish if DPD are liable for loss and damage in transit issuing settlement or rejecting where appropriate


• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met


• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met


• Complete adhoc tasks in relation to the above when appropriate

New Accounts Apprentice

• To administer the opening of new customer accounts


• Manage internal and external customer interactions via telephone and email ensuring our their expectations are always appropriately met


• Data input of credit application details onto internal systems to create new customer accounts


• Validate information provided by customers against relevant external data sources


• Credit check applications using nominated credit agencies


• Apply account sanctions against company policy based on all available data


• Actively engage with internal departments such as sales


• Customer Relationship Management where appropriate to ensure all of the above are achieved


• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met


• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met


• Complete adhoc tasks in relation to the above when appropriate

Credit Management Apprentice

• To administer the resolution of customer invoices queries subsequently issuing credit notes where applicable


• To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms


• Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate


• Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms


• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met


• Actively engage with internal departments such as Sales,


• Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved


• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met


• Complete adhoc tasks in relation to the above when appropriate