Client Services & Production Apprentice
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Company: AUGUSTUS MARTIN LIMITED
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Location: LONDON, E3 3PB
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000045087
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Application Deadline Date: 28/08/2026
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Start Date: 14/09/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9.00am to 5.00pm.
Brief Description
Client Services / Production- Adopt working practices by Senior Client Services Manager. Efficient processing of client briefs & teams liaison. KPI for Service Excellence are delivered. Sales/customer relationships. Client contact. Feedback. Responsible for project purchase order. Work with senior peers.
Training to be Provided
- Mentoring and coaching
- Internal training sessions
- E-Learning
- Cross-departmental training
Future Prospects
- Permanent role, career progression between Augustus Martin
Vacancy Detail
- Adopt working practices by Senior Client Services Manager
- Work in accordance to the agreed business process
- Ensure KPI measures for Service Excellence are delivered upon
- Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact
- Provide proposals for continuous improvement
- Feedback on initiatives for individual customer accounts to add value and drive increased profitability
- Report on positive activity driven by the Group
- Report lack of compliance to business process
- Escalate issues and offer up solutions to problems
- Ensure client service KPI (key performance indicators) are delivered upon
- Responsible for project purchase order cover for own projects
- Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager
- Communicate critical paths to clients and internal teams to manage expectations
- Review and fill in gaps in client briefs
Other Information
- Right to work in the UK
- Able to commute Monday to Friday to the location