Admin & Clerical Opportunities – APPRENTICESHIP
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Company: Manchester University NHS Foundation Trust - Oxford Road Hospitals
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Location: Manchester, M23 9LT
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Type: Apprenticeship
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Salary: £17,184.96 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000045124
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Application Deadline Date: 12/08/2026
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Start Date: 05/10/2026
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Positions Available: 10
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Working Week: Monday - Friday, shifts to be confirmed. These could be between 7.00am - 10.00pm depending on the area of work.
Brief Description
The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
Training to be Provided
Your first 4 days of induction at MFT will take place on our Oxford Road Campus (ORC) in the City Centre. You will attend ORC once a month for a face to face training session with the delivery team for a further 8 months.
Future Prospects
MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.
Vacancy Detail
A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks, administrators etc.
Duties may include:
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service
- Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently
Other Information
You must pass a Disclosure and Barring Service (DBS) check.