Apprentice Medical Receptionist/Care Navigator

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.


• Deal with all general enquiries, explain procedures and make new and follow-up appointments.


• Using your own judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.


• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.


• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.


• Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary, refer to the On Call Doctor.


• Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with Practice protocol.


• Take action on clinicians’ requests for further information/patient contact information, etc. (including computerised practice notes), ensuring completion of all associated paperwork.


• Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for the same.


• Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms, etc.)


• Process incoming and outgoing mail according to practice protocol.


• Record actions taken in the patient record where appropriate or in accordance with practice protocols.

Any other administrative duties as necessitated by the needs of the practice.