Customer Service- Property Co-ordinator Apprentice

Property Acquisitions & Investment Support:

• Assist in identifying residential and commercial property acquisition opportunities


• Conduct market research and gather information on potential property investments


• Support the analysis of property deals, including purchase prices, rental income, operating costs, yields, and potential returns


• Assist in preparing reports and recommendations to support property acquisition decisions


• Maintain records of prospective acquisitions and investment opportunities

Property Management & Tenant Support:

• Act as a first point of contact for tenants, contractors, utility providers, solicitors, and other third parties via phone, email, and face-to-face interactions


• Respond to enquiries professionally and efficiently


• Support tenants with queries relating to rent, repairs, utilities, and tenancy agreements


• Assist with tenancy administration, including processing applications, maintaining records, and supporting tenancy set-up procedures


• Help coordinate property inspections, appointments, and contractor visits


• Record and update tenant, property, and contractor information accurately on internal systems

Repairs & Maintenance Coordination:

• Log, monitor, and track repair requests from tenants


• Liaise with contractors and maintenance teams to arrange and coordinate works


• Provide updates to tenants regarding repair progress and completion


• Ensure maintenance records and documentation are kept up to date

Administration & Customer Service:

• Maintain accurate records, files, and documentation


• Support the team with data entry, correspondence, reporting, and general administration


• Ensure compliance with data protection, confidentiality, and company procedures


• Maintain a professional, friendly, and customer-focused approach at all times