IT Apprentice

• Understand the business operations


• Learn health and safety requirements


• Become familiar with IT infrastructure and support procedures


• Observe daily IT routines


• Food safety and hygiene requirements


• Emergency procedures


• IT Environment Overview


• Network & Server infrastructure


• User account management


• Production systems overview


• ERP system introduction


• Production printer overview


• HALO ticketing system overview


• Shadowing Activities


• Helpdesk system access


• Complete preventative system checks before production begins to identify issues early and reduce stress during operational hours


• Infrastructure Checks


• Confirm AVAYA signal availability


• Check Algorius and PRTG system status and report imperfections and findings to IT Manager


• Confirm system is operational


• Check database connectivity (SQL)


• Verify barcode systems and printers


• Test production OCM's


• Production Printer Checks


• Review 1st line support tickets


• Verify that systems and PC's / Laptops are operational


• Develop confidence handling first-line support tasks

Responsibilities:

• Hardware setup


• Avaya phones setup


• Help to connect users to Meeting room screens and camera system


• ITAM system access and upkeeping


• PC deployment


• Laptop RAM replacement and repair (Under supervision)


• AVAYA phones repair (Under supervision)


• Honeywell PM45c Printer Printhead replacement and fix (Under supervision)


• UPS check and battery replacement (Under Supervision)


• Create troubleshooting guides


• Update internal IT purchasing spreadsheets


• Record recurring issues


• Become the first point of contact for production printing issues


• Epson centralised system administration (Induction)


• Printhead replacement (Safety measures and process)


• Security printer and Sinica Machine


• Roll Call Printer and Sinica / Sirrom system wholistic overview


• Develop understanding of Aptean's system processes that support production