ICT Support Technician Apprentice
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Company: KAINUU LTD
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Location: Merseyside, CH41 1AA
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000045629
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Application Deadline Date: 01/09/2026
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Start Date: 01/10/2026
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Positions Available: 1
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Working Week: Monday to Friday, full-time position.
Brief Description
Do you enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead.
Future Prospects
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Vacancy Detail
- Respond to incoming IT support requests via phone, email and remote support tools.
- Log, prioritise and update support tickets using the company's helpdesk system.
- Troubleshoot hardware, software and connectivity issues.
- Configure and deploy laptops, desktops and mobile devices.
- Support Microsoft Windows operating systems and Microsoft 365 applications.
- Assist with password resets, user account administration and access permissions.
- Escalate complex technical issues to senior engineers when required.
- Maintain accurate technical documentation and customer records.
- Carry out system checks and routine maintenance to ensure devices remain operational.
- Deliver excellent customer service while keeping customers updated on the progress of their support requests.
Other Information
- Has a genuine enthusiasm for technology and IT support.
- Enjoys troubleshooting and finding solutions to technical problems.
- Is organised, reliable and able to manage multiple tasks.
- Has strong communication skills and enjoys helping people.
- Can work well both independently and as part of a collaborative team.
- Is keen to learn, develop new skills and build a career in the IT industry.