Preventions Administration Apprentice

Main Duties and Responsibilities:

• Support the Preventions team by taking calls and doing administrative duties  


• Support the Preventions Officers in the management of private rented accommodation


• Support the Housing Options team by managing the homeless referrals into the section


• Process and distribute the post to staff in a timely manner


• Gather relevant information from applicants to complete the


• Personal Housing Plan and make phone calls to update the Plans


• Gather relevant information from applicants to support housing applications    


• Update HUUME with all relevant information relating to applications


• Arrange appointments for the Preventions Officers once all relevant information is available 


• Provide information to the Senior Housing Options Officer/Housing Options Manager as required


• Communicate effectively in writing, face to face and/or over the telephone with colleagues, customers and other agencies


• Establish and maintain effective and professional relationships with team colleagues and other agencies


• Ability to effectively manage your work


• Work effectively under pressure and prioritise your workload


• Work as part of a team and/or use your own initiative when required


• Ensure that agreed objectives and performance targets are achieved


• Any other reasonable duties that may be required from time to time