ERP Data & Support Apprentice
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Company: SKA Observatory
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Location: Cheshire, SK11 9FT
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Type: Apprenticeship
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Salary: £23,000.00 per year
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Sector: Digital
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Ref: NAS-2000045838
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Application Deadline Date: 28/08/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday - Friday. Shifts TBC.
Brief Description
We’ve reimagined our Data Technician apprenticeship to drive change, incorporating new features and tools. Apprentices will learn data management, analysis techniques to gain real world insights, with access to new learn members and optional qualifications.
Training to be Provided
- Off-the-job training (OTJ): As part of their apprenticeship, apprentices are entitled to a minimum of 6 hours per week of paid OTJ training. During their OTJ time allocated by their employer, apprentices will complete coursework, attend training, and study
- Within 4-6 weeks of beginning work at the organisation, your Tutor will make contact by email with the you and your workplace Mentor to arrange a mutually convenient Induction date. Subsequent 1:1 Training and review sessions will take place monthly either at the company premises or as a live virtual meeting
- You will also attend 6 live virtual training sessions. Dates will be confirmed during Induction. These training sessions are live, online and take place Monday - Thursday from 9.30am - 4.30pm
Future Prospects
- ERP Support Executive
Vacancy Detail
The ERP team's main objectives are:
- Ensure the businesses ERP system operates efficiently and effectively and is accessible during all of SKAO’s business hours across time zones
- Ensure a high level of ERP systems data integrity
- Maintain an excellent ERP support service with positive reviews from internal and external service users
- Continual Service Improvement (CSI) of the support service
- Allocate ERP support resources effectively and efficiently to best deliver a timely support service no matter the location
- Automation of tasks to remove or reduce manual effort in repetitive and routine activities
- Creating documentation, knowledge-sharing articles, and training to support the wider observatory.
- The apprentice will be expected to attend most of their working hours in the office at Jodrell Bank
Under the guidance and supervision of the ERP Systems Manager and ERP colleagues, the ERP Support Apprentice will:
- Assist in monitoring the ERP helpdesk and responding to support requests
- Maintenance of user accounts, and routine system administration tasks
- Assist with identifying knowledge-sharing opportunities and updating ERP documentation
- Create and amend SQL queries as required
- Maintenance of accurate data for Finance, Procurement and HR
- Support ongoing ERP projects by performing assigned tasks under supervision
- Assist the implementation of improvements in relation to SQL queries and system automation as part of project participation
- Assist with system upgrades, testing and software rollouts
- Contribute to documentation and process improvements as part of project learning activities
Other Information
Mandatory Requirements
- A genuine interest in database system administration and technology, with a willingness to learn and develop.
- Familiarity with Microsoft or Apple computing devices and an aptitude for technology.
- Good communication skills, both written and verbal.
- Ability to follow instructions and procedures carefully, paying attention to detail.
Desired (but not essential)
- An interest in Finance and Procurement, and how business support functions should enable an organisation’s success.
- Basic awareness of cloud-based tools (e.g., Dropbox, Microsoft 365, Google Workspace).
- Awareness of IT Service Management (ITSM) concepts, such as ITIL.