Customer Service Apprenticeship
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Company: Utopia Interiors (Newark) Ltd
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Location: NG24 4XF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000046088
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Application Deadline Date: 17/08/2026
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Start Date: 23/09/2026
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Positions Available: 1
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Working Week: 5 days per week, including Saturdays. Working hours are 9am - 5pm Monday – Friday and 9am-4pm on Saturdays. The successful candidate will receive one fixed weekday off each week in addition to Sunday.
Brief Description
Join Utopia Interiors as a Bathroom Designer & Customer Service Apprentice. Learn to design beautiful bathrooms, provide exceptional customer service and develop valuable sales and design skills within a friendly, experienced team.
Training to be Provided
- The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service L2.
- A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
- This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.
Future Prospects
On successful completion of the apprenticeship, there is the opportunity to secure a permanent position as a Bathroom Designer & Customer Service Advisor. As experience and product knowledge develop, there will be opportunities to take on greater responsibility, manage customer projects and initial design through to completion and progress into a senior design and sales roles.
Vacancy Detail
Duties will include, but will not be limited to:
- Greeting Customers and providing excellent customer service.
- Assisting with bathroom design using computer-aided design (CAD) software.
- Learn about bathroom products, brands and design trends.
- Preparing quotations and customer orders.
- Answering telephone and email enquiries.
- Maintaining showroom displays to a high standard.
- Booking appointments and supporting the design team.
- Processing customer orders and supplier information.
- Visting customers homes to carry out site surveys.
- Developing product knowledge to confidently advise customers.
- Working towards becoming an independent Bathroom Designer.
Other Information
- Full UK Driving Licence
- We often receive deliveries of bathroom goods to our showroom warehouse which you will be expected to help with.
- As a customer facing role in a premium showroom, we pride ourself on exceptional presentation. All team members are expected to maintain a smart, professional appearance and wear appropriate business attire at all times.