Customer Service/Admin Apprenticeship
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Company: DR UZMA KHAN
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Location: DN18 5PU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000042492
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Application Deadline Date: 29/08/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9.00am - 5.00pm.
Brief Description
You will support the reception team to provide a point of contact for patients and act as a focal point of communication between patients, doctors and other staff. The Practice will provide training and ongoing support to enable you to use the systems and processes already set up.
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard:
- Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA) - One to one Tutor Assessor support in the workplace
- Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Future Prospects
Excellent future prospects for the right candidate.
Vacancy Detail
Main duties and responsibilities include:
- Making appointments for patients
- Respond to all requests for home visits / urgent calls
- Respond to all queries and requests for assistance from patient, visitors and other members of staff as required
- To date stamp and sort in-coming mail in an appropriate manner and file same within agreed protocols
- To record all petty cash transactions in a cashbook as required
- Keep the reception and waiting areas safe and tidy
- Attending Staff Meetings/other meetings as required
- Taking part on training courses as highlighted necessary for the job
- To adhere to any protocols & procedures detailed in the Staff Handbook