IT Support Apprentice
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Company: KRAKEN WORKS LIMITED
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Location: ENGLAND, PO15 5RT
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Digital
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Ref: NAS-2000046632
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Application Deadline Date: 30/09/2026
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Start Date: 05/10/2026
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Positions Available: 1
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Working Week: Monday to Friday - Flexible around the core hours (10:00 to 15:00)
Brief Description
Are you passionate about technology and ready to turn that passion into a rewarding career? If you're eager to learn, enjoy solving problems, and want to gain hands-on experience in a professional IT environment, this could be the perfect opportunity for you.
Training to be Provided
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.
Future Prospects
On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full-time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.
Vacancy Detail
This role provides hands-on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.
The IT Support Apprentice will be responsible for the following duties:
- Provide first-line IT support for hardware, software, and access issues
- Log and manage support requests through the service desk
- Assist with setup and configuration of laptops, desktops, and mobile devices
- Support onboarding and offboarding processes (accounts and devices)
- Maintain accurate IT asset records and inventory
- Assist with Microsoft 365 and Entra ID administration (basic tasks)
- Support printers, meeting room equipment, and general office IT systems
- Assist with troubleshooting and resolving day-to-day IT issues
- Update IT documentation and knowledge base articles
- Support IT projects such as device rollouts, upgrades, and improvements
- Participate in apprenticeship training and coursework