Customer Service Administrator Apprentice
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Company: A.N. Wallis & Co Ltd
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Location: NOTTINGHAM, NG6 8NG
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Type: Apprenticeship
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Salary: £15,392.00 per year
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Sector: Business and administration
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Ref: NAS-2000046663
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Application Deadline Date: 22/08/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Monday -Thursday 08:30 to 17:00 (60min lunch). Friday 08:30 to 16:00 (30min lunch).
Brief Description
It's a small, busy commercial team. You'll develop organisational skills, learn to multitask and proactively resolve customer queries at high standards. You'll process orders, manage enquiries/complaints, coordinate deliveries, monitor stock availability, and ensure customers receive timely communication, with full training and support.
Training to be Provided
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On-the-job and off-the-job training will be delivered in the
workplace.
Future Prospects
Further training courses available. Progression for the right
candidate.
Vacancy Detail
- Handle customer enquiries by telephone and email.
- Process customer orders accurately using internal systems.
- Assist with progressing deliveries and following up on delays
- Help manage stock availability and customer orders.
- Keep customers updated on the progress of their orders.
- Liaise with procurement and production teams to obtain order updates.
- Record and support the resolution of customer queries and complaints.
- Produce reports and maintain spreadsheets to support the team.
- ·Develop excellent customer service, communication and administration skills.
- Work as part of a supportive team while completing your apprenticeship.
Other Information
Start with an informal teams call, followed by a face- to-face interview for successful candidates.