1st Line IT Support Technician Apprentice
-
Company: BALFE'S BIKES LTD
-
Location: WEST SUSSEX, RH10 9TZ
-
Type: Apprenticeship
-
Salary: £27,352.00 per year
-
Sector: Digital
-
Ref: NAS-2000046720
-
Application Deadline Date: 06/09/2026
-
Start Date: 21/09/2026
-
Positions Available: 1
-
Working Week: Number of Hours: 40 Lunch break length: ½ hour or 1 hour depending on candidate (unpaid) Start Time: 8am Finish Time: 5pm if 1 hour lunch (8hour day)
Brief Description
IT 1st Line Support is the initial point of contact, you will be logging and prioritising requests, resolving common hardware, software, account, network, till & printer problems, guiding users through solutions, documenting actions, escalating any issues
Training to be Provided
- Information Communications Technician- dedicated performance coach Level 3 (A level)
- Typical duration: 13- 18 months
- All done online
- Functional skills maths and English if applicable
Future Prospects
- IT support
Vacancy Detail
- Provide first-line IT support to colleagues across retail stores, offices and warehouses
- Log, prioritise and manage incidents and service requestsTroubleshoot tills, payment terminals, computers, printers and scanners
- Resolve password, account access, email and software issues
- Support store networks, Wi-Fi and internet connectivity
- Set up equipment and user accounts for new starters
- Guide colleagues through technical solutions either by phone, email or remote desktop
- Keep users informed about progress and expected resolution times
- Monitor recurring issues and report potential system-wide problems
- Maintain IT equipment records and assist with replacements
- Follow data protection, cybersecurity and payment-security procedures
- Provide friendly, clear and patient service in a fast-paced retail environment
- Help minimise disruption to sales and day-to-day store operations