Complaints and Feedback Apprentice
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Company: TOWN AND COUNTRY HOUSING GROUP
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Location: Kent, TN1 1LQ
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Type: Apprenticeship
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Salary: £24,479.00 per year
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Sector: Business and administration
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Ref: NAS-2000046802
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Application Deadline Date: 18/08/2026
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Start Date: 01/10/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm.
Brief Description
This is an exciting opportunity to gain hands-on experience while completing a structured apprenticeship programme, developing valuable skills in complaint handling, investigation, customer communication and service improvement.
Future Prospects
Fully qualified business admin professional with experience in complaints. Can progress into admin roles, or customer service
Vacancy Detail
- Support the day-to-day administration and coordination of customer complaints and feedback
- Assist with monitoring complaint cases, maintaining accurate records, checking correspondence, and communicating with customers by phone and email.
- You will develop your ability to investigate complaints, analyse customer feedback, identify service improvement opportunities and understand the regulatory requirements that shape complaints handling