Apprentice Customer Service Administrator
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Company: BUFFALOAD LOGISTICS LTD
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Location: Crewe, CW1 6YY
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000046988
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Application Deadline Date: 21/08/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Monday - Friday shifts 8.00am - 4.00pm / 9.00am - 5.00pm initially moving to a rota which will incorporate some 6.00am starts and 8.00pm finishes.
Brief Description
Our customer services team is central to ensuring deliveries run smoothly and in line with customer expectations. The role acts as the key link between customers, transport operations, planning teams, warehouse colleagues and drivers, helping to coordinate deliveries, resolve issues and maintain communication throughout the supply chain.
Training to be Provided
In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Customer Service. This training will be structured and delivered online by Cheshire College - South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject.
Future Prospects
The ability to work as a qualified customer service specialist upon successful completion of the apprenticeship.
Vacancy Detail
Main duties include:
- Ensure the smooth running of the Irish Export function so that it is efficient and professional at all times
- Liaising with internal and external customers, vets, drivers and transport and warehouse functions
- Ensure that accurate and up to date information and communications are passed to the relevant internal and external suppliers and departments to enable a time sensitive and legal compliance operation to function in a professional manner
- Ensuring all information which is required on paperwork and databases are completed and checked as part of due diligence
- Promoting a positive Health, Safety and food safety culture through your individual actions
- Taking calls and communicating issues in a professional and timely manner
- Report any accidents as soon as possible and in compliance with Buffaload Logistics’ accident reporting procedure
- Adhere to all company policies and procedures, including the Uniform Guidelines and Health and Safety Policy
- Carry out other relevant reasonable management requests as required by your Line Manager
- Understanding of export legislation required to complete your daily duties
- Manage any issues regarding customs by communication with the relevant parties
- Taking responsibility for work and helping other and raising any work-task concerns
- Monitor all emails and customer enquiries
- Scanning and matching of all POD’s (proof of delivery notes)
- Accurately file and archive all paperwork
- Retrieve PODs from customer portal
- Record and report all discrepancies receipted on Proof of Deliveries
- Dealing with customer PDS queries in a polite and timely manner
- Any other ad hoc duties
- Process POD requests received via email
- Effectively respond to customer enquiries in a timely manner ensuring that a high level of communication is maintained at all times
- DOT (Delivery on time), TAT (Turnaround time)
Other Information
We are commutable if the student lives in Crewe, and we are about 10-15 minute walk from Crewe Railway Station if the student lives outside of Crewe.