Business Support Apprentice
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Company: POULTEC TRAINING LTD
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Location: NORFOLK, NR20 3JY
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000047492
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Application Deadline Date: 25/09/2026
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Start Date: 28/09/2026
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Positions Available: 1
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Working Week: Monday - Thursday: 8:30am - 5pm, Friday: 8:30am - 4:30pm.
Brief Description
This role offers hands-on experience across multiple departments including reception, enrolments, contracts and compliance, poultry passport administration, human resources, and quality assurance.
This is a varied role where you will gain real responsibility and exposure to compliance, funding rules and operational processes.
Training to be Provided
Business Administrator Level 3.
Future Prospects
Potential for full-time employment upon completion.
Vacancy Detail
Reception & Customer Service:
- Answer incoming calls and manage shared inboxes
- Welcome visitors and respond to enquiries
- Direct queries to appropriate departments
Enrolments:
- Support learner onboarding and enrolment processes
- Check eligibility documentation and funding evidence
- Maintain accurate learner records on internal systems
Contracts & Compliance:
- Assist with maintaining contract documentation
- Support learner file compliance checks
- Update trackers and reports
- Prepare documentation for audit activity
Short course Administration:
- Support creation of short course delivery plans
- Liaise with employers and process bookings
- Process end of course paperwork and issue certificates
Human Resources:
- Support recruitment administration
- Maintain personnel files
- Support Monitor DBS and Right to Work documentation
Quality & Compliance:
- Assist with internal quality assurance activities
- Support audit preparation
- Gather learner and employer feedback
Other Information
- This is a compliance-focused administrative role requiring high levels of accuracy
- The role involves handling confidential information
- You will be working across multiple departments
- Professional communication is essential
- Passing a DBS check