Customer Service Practitioner Apprentice
-
Company: NEC SOFTWARE SOLUTIONS UK LIMITED
-
Location: Hartlepool, TS24 7BT
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000047192
-
Application Deadline Date: 27/08/2026
-
Start Date: 14/09/2026
-
Positions Available: 10
-
Working Week: 12months + 1 month assessment = 13months Monday to Friday 9am to 5pm (Half a day college on a Thursday)
Brief Description
An exciting opportunity that genuinely makes a difference to the lives of the applicants. NEC are cultivating an environment that is driven by training and development.
You will specialise in 1 of the following services Local Welfare Provision; HGV Levy; Blue Badge; Northgate Appeals Service; Discount Review Service
Training to be Provided
- Reporting to the Team Lead, you will be responsible for supporting the team to deliver the necessary activities involved in the administration of these services
- Full training, ongoing support and mentoring will be provided, and to develop your knowledge, there will be opportunities for you to work across our different services
- Training provided will be on the job training either remotely or in the Hartlepool office with a Senior member of the team
- Half a day college on a Thursday
Future Prospects
- Once successful completion of the apprenticeship role, this might open future opportunities within NEC and our wide range of other services depending on various measures (role availability, performance etc)
Vacancy Detail
- Maintain excellent levels of attendance and punctuality
Attend regular training and development sessions with an assigned mentor - Maintain excellent levels of attendance, punctuality and quality of work with Hartlepool College of Further Education
- Ensure company policies and procedures such are understood and adhered to
- Work with a dedicated apprentice mentor who will support and develop you throughout your apprenticeship
- Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe
- A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments, liaising with appellants and assisting adjudicators in minor administrative functions
- The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC SWS employee
- You will be afforded the opportunity to work alongside a diverse team of skilled advisors, presenting an exciting opportunity to learn from some of the best employees NECSWS has to offer
- You will be given the necessary training and development to distinguish yourself early in your career with NECSWS
- An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
- A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
- An opportunity through hard work and commitment to move through the NECSWS Academy Scheme
Other Information
- Willingness to learn
- Training on relevant systems, processes and procedures are included