Sales & Marketing Coordinator Apprenticeship

Job purpose:

The Sales & Marketing Coordinator supports the delivery of day-to-day sales and marketing activity across the hotel estate. Working as part of the Hotels Commercial team, the role helps coordinate enquiries, proposals, campaigns, reporting and follow-up actions to support corporate, group and direct booking opportunities while building experience across sales, marketing and commercial operations.

Responsibilities:

• Provide day-to-day support for corporate, group and local sales activity across the hotel portfolio


• Help coordinate client enquiries, proposals, presentations and follow-up activity


• Maintain accurate sales trackers, account updates and reporting information


• Assist with marketing activity across direct, digital and local channels


• Support the delivery of campaigns, offers and promotional activity for business and direct booking channels


• Keep sales materials, customer communications and hotel information up to date


• Work with colleagues in Commercial, Revenue, Marketing and Operations to support booking opportunities


• Support weekly and monthly review meetings with updates and action tracking

Key stakeholders:

• Hotels Commercial team


• Sales / Commercial Lead


• Revenue team


• Marketing team


• Hotel Operations teams


• Corporate and local business clients

Performance measures:

• Accurate and up-to-date tracking of sales activity, opportunities and actions


• Timely follow-up and good coordination of corporate and group booking enquiries


• Effective support for marketing campaigns and promotional activity


• Clear and reliable communication across Commercial, Revenue, Marketing and Operations teams


• Consistent administrative support across proposals, reports and customer communications