Care Coordinator – Level 3 Apprentice
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Company: LINK DIRECT CARE LIMITED
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Location: Swindon, SN4 7DB
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Type: Apprenticeship
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Salary: £28,000.00 per year
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Sector: Care services
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Ref: NAS-2000048959
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Application Deadline Date: 01/09/2026
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Start Date: 05/10/2026
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Positions Available: 1
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Working Week: Full-time hours to be worked flexibly in shifts, may work evenings and weekends.
Brief Description
The Care Coordinator supports the Registered and Deputy Managers in delivering safe, effective domiciliary care and supported living services. They coordinate care packages, rotas, care plans and quality monitoring, while acting as a key link between service users, families, staff and healthcare professionals.
Training to be Provided
- Work towards Level 3 Lead Adult Care apprenticeship standard
- Off the job training provided by New College Swindon
- On the job training provided by New College Swindon
Future Prospects
Completion of Level 3 Lead Adult Care Apprenticeship.
Vacancy Detail
Care Coordination and Service Delivery:
- Coordinate and manage domiciliary care and supported living packages
- Allocate staff to care visits and support shifts based on skills, experience and service user needs
- Ensure continuity of care and effective rota management
- Respond promptly to changes in service user needs and staffing requirements
- Support the mobilisation of new care packages and referrals
- Assist with contingency planning and emergency cover arrangements
Care Planning and Reviews:
- Assist in the completion and review of care plans, risk assessments and support plans
- Ensure care documentation remains accurate, current and person-centred
- Participate in service user reviews and multidisciplinary meetings
- Support service users to achieve their outcomes and maintain independence
Quality Assurance and Compliance:
- Complete audits of care records, MAR charts, daily notes and incident reports
- Undertake spot checks, observations and competency assessments
- Monitor compliance with CQC Fundamental Standards and company policies
- Support investigations, complaints management and safeguarding enquiries
- Escalate concerns promptly to management
Staff Support and Supervision:
- Support induction, mentoring and ongoing development of care staff
- Participate in staff supervisions, appraisals and return-to-work meetings
- Monitor training compliance and mandatory training requirements
- Provide guidance and support to frontline staff during shifts and on-call periods
Stakeholder Engagement:
- Liaise with service users, families, social workers, commissioners, GPs, district nurses and other healthcare professionals
- Attend meetings with professionals and represent Link Direct Care Limited appropriately
- Promote effective communication between all parties involved in service delivery
Recruitment and Business Support:
- Support recruitment activities, including interviews, onboarding and safer recruitment checks
- Assist management with workforce planning and service development
- Support CQC inspections, local authority audits and Home Office sponsor compliance requirements
On-Call Responsibilities:
- Participate in the on-call rota as required
- Provide advice and support to staff outside office hours
- Escalate significant incidents appropriately
Other Information
- Experience working within domiciliary care, supported living or adult social care services
- Previous experience coordinating care services or supervising staff
- Good understanding of CQC Fundamental Standards and safeguarding legislation
- Excellent communication and organisational skills
- Ability to prioritise workload and manage competing demands
- Competent IT skills including electronic care planning and rota systems
- Full UK driving licence and access to a vehicle for work purposes
- Maths & English Grade C/4 or Functional skills Level 2 in both. (Must have evidence in way of certififcate)
- Willingness to complete Level 3 Lead Adult Care Apprenticeship
- Experience of working with people with dementia, learning disabilities, mental health needs and complex care needs
- Experience using electronic care management systems such as RoundSys or eMAR systems
- Knowledge of UKVI sponsor compliance requirements