ESR Administrator Apprentice
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Company: St George’s, Epsom and St Helier University Hospitals and Health Group
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Location: Surrey, KT18 5AL
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Type: Apprenticeship
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Salary: £30,630.00 per year
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Sector: Business and administration
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Ref: NAS-2000049166
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Application Deadline Date: 02/09/2026
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Start Date: 02/10/2026
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Positions Available: 1
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Working Week: Full-time - 37.5 hours per week, working days and hours TBC.
Brief Description
Gain valuable NHS administration experience within the Human Resources division, supporting the ESR transactional team with accurate HR and payroll data. On successful completion, you will achieve a Level 3 Business Administrator qualification and progress to a Band 4 ESR Administrator role.
Training to be Provided
We are offering this role as an apprenticeship to attract candidates who seek an opportunity to gain new skills and experience working on an administrative role in the NHS within the Human Resources division.
On successful completion of the programme the apprentice will achieve a Business Administrator Level 3 qualification.
The post holder will provide a comprehensive, effective, timely and accurate HR and payroll support service to the trust as a member of the ESR transactional team.
Future Prospects
On successful completion of the programme, you will achieve a Business Administrator Level 3 qualification and progress to a Band 4 ESR Administrator role.
Vacancy Detail
- Support the Payroll Liaison Manager in delivering a comprehensive transactional HR and ESR payroll service, ensuring a professional, high-quality customer focussed service is provided to the trust
- Provide a high-quality service, processing large volumes of new starters, variation forms and staff leavers on ESR to tight non-negotiable payroll deadlines
- Make real time changes to staff ESR records - mindful of implications on pay, processing changes as per trust policy and procedures and in line with national NHS terms and conditions
- Work to the trust weekly and monthly payroll deadline to ensure all authorised starters, leavers and variation forms are processed in ESR with complete accurately for payroll processing
- Provide advice and respond to pay queries from trust staff, managers and the trust payroll provider accurately and in a timely manner in order to build and maintain good working relationships
- Run scheduled and ad-hoc business intelligence report request in relation to pre and post payroll run checks, and for data quality and validation purposes to support the integrity of trust workforce information
- Work closely and collaboratively with the e-rostering team to ensure workforce information held in the rostering system is an accurate reflection of the trusts ESR system
- Support the trust Registration Authority (RA) process and associated ESR interface to manage trust staff smartcards
- Provide support to the wider HR team in relation to staff employment records, pay queries, sick pay, and reference requests
- Maintain and record the audit trail of transactional forms received into the team using the Windip e-archiving software
- Contribute to the processing of queries received into the workforce team shared inboxes processing incoming new user forms, support requests and queries within a timely manner
- Actively challenge work processes and procedures, contributing to improvements in business processes and workflows within the team and wider HR department
- Maintain an awareness of human resources issues at local and national level and contribute generally to the information needs of the Directorate of Human Resources
- Participate in other team, professional and personal development activities while promoting a commitment to continuous development and improvement