Support Coordinator Apprentice
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Company: FOURTEENIP COMMUNICATIONS LT
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Location: WHEATLEA ROAD, WN3 6XP
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Business and administration
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Ref: NAS-2000049184
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Application Deadline Date: 02/09/2026
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Start Date: 16/09/2026
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Positions Available: 1
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Working Week: Monday to Friday 8am to 4.30pm.
Brief Description
As our company continues to grow, we have a fantastic opportunity for a Support Coordinator to join the Fourteen IP team.
As a Support Coordinator for the Provisioning Team you will ensure requests are processed in line with company procedures and standards.
Training to be Provided
Level 3 Business Administration
Future Prospects
Full-time position may be available upon successful competition of the L3 Business Administrator Apprenticeship.
Vacancy Detail
Provisioning
- Set up Maintenance Contracts on the CRM.
- Process contract renewals.
- Process Change of Ownership requests.
- Provide analysis to Account Managers on sites due for renewal.
- Order new numbers and provision emergency service numbers.
- Maintain accurate records in CRM and billing platforms.
- Work across multiple carrier portals.
Customer Support
- Receive and log customer support requests in real time via phone/email.
- Coordinate moves, additions, and changes (MAC) in line with SLAs.
- Produce accurate quotations, estimates, and proposals for chargeable works.
- Respond to and escalate customer queries professionally.
Administration & Reporting
- Ensure documentation for all orders and support requests is complete and accurate.
- Maintain accurate data in Salesforce and other systems.
- Work from reports created using Excel.
- Collaboration & Continuous Improvement.
- Communicate regularly with customers, suppliers, and internal teams.
- Contribute to process improvements and KPI achievement.
- Working towards the ‘Fourteen Way’.
- Performing any other / or additional duties as dictated by the needs of the business.
Administration & Reporting
- Ensure documentation for all orders and support requests is complete and accurate.
- Maintain accurate data in Salesforce and other systems.
- Work from reports created using Excel.
Collaboration & Continuous Improvement:
- Communicate regularly with customers, suppliers, and internal teams.
- Contribute to process improvements and KPI achievement
- Working towards the ‘Fourteen Way’.
- Performing any other / or additional duties as dictated by the needs of the business.
Other Information
- Strong IT skills (Excel, Microsoft Office, CRM systems).
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent communication and interpersonal skills.
- Highly organised with strong attention to detail.
- Team player with a proactive, positive attitude.