IT Customer Support Apprentice
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Company: KEYSTONE MIS LIMITED
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Location: Hull, HU5 1SN
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000049311
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Application Deadline Date: 03/09/2026
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Start Date: 24/09/2026
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Positions Available: 1
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Working Week: Monday to Friday, 08:30 - 16:30.
Brief Description
You will learn how schools use their MIS systems, including Arbor, Bromcom, and SIMS. You will gain hands-on experience by assisting schools through phone, email, and remote desktop tools, learning how to resolve technical issues and provide guidance to our customers.
Training to be Provided
Customer Service Practitioner Level 2.
Future Prospects
Upon completion there may be an opportunity for a full-time position.
Vacancy Detail
- Learn to support schools using their MIS systems via phone, email, and remote support tools
- Log customer queries and track support tickets through to resolution
- Assist in identifying and resolving common technical issues, with help from senior colleagues
- Help test, design and distribute reports
- Take part in training sessions and use online resources and webinars to build your knowledge
- Assist with creating and updating help guides and documentation
- Help colleagues with various administrative and support tasks
- Commit to learning about school processes, data protection, and education standards
- Follow company policies, including health & safety and equality practices