Apprentice Order Processing & Business Administrator
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Company: SGM WINDOWS LTD
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Location: BASILDON, SS14 3HT
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000051470
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Application Deadline Date: 30/10/2026
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Start Date: 02/11/2026
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Positions Available: 1
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Working Week: Monday to Friday Times to be confirmed
Brief Description
Join SGM Windows Ltd as an Apprentice Order Processing Administrator! Gain your Level 3 qualification in a high-responsibility role managing customer orders, building precision, and supporting key business operations. Enjoy hands-on expert training, career security, and a supportive team environment. Ready to start? Apply today!
Training to be Provided
- All aspects of your training will be delivered on-site with your employer
- Earn While You Learn: All your training takes place during your normal working hours—and you get paid for every minute of it.
- Mentoring: Most of your week is spent on-site with an expert mentor who will show you exactly how to communicate with customers and staff, use SGM’s IT systems, along with general admin duties.
- Dedicated Study Time: We set aside specific hours each week just for you to focus on your coursework, online learning, and workbooks.
- Expert Support: You’ll have an assigned Assessor who visits you on-site at least every 10 weeks to check your progress and give you feedback.
- Flexible Learning: You can choose the style that fits you best, either a full day of training every 10 weeks or "bite-sized" 2-hour sessions every month.
- All of this leads to your Business Administrator Level 3 qualification, giving you a massive head start and the professional credentials to build a great career in the trade.
Future Prospects
- Potential for the candidate to progress through the company and gain experience within all sectors. The main aim is to bring somebody into the team and for them to develop and become a key team member
- We are looking to invest our knowledge, skills, and time in the right person. This position has the potential to develop into a successful career for the right candidate with the position growing with the company
Vacancy Detail
On a day-to-day basis as an apprentice, you will be responsible for:
- Order Processing: Taking detailed customer orders and inputting them accurately into our internal systems. You will utilise your sharp eye for precision to manage sales orders independently following comprehensive training
- Customer Interaction & Communication: Acting as a professional point of contact via telephone, email, and digital platforms to assist customers, handle queries, and build positive customer relationships
- General Business Administration: Utilising MS Office and internal software to manage data, create documents, maintain confidential records, and support daily business operations
- Independent & Responsible Working: Managing your time and priorities to meet deadlines, demonstrating a strong work ethic, professional conduct, reliability, and sound judgement when working solo or within the team
- Problem Solving & Quality Control: Reviewing internal order workflows, maintaining quality standards, and proactively identifying ways to streamline administrative processes
- Organisation & Coordination: Organising tasks, managing resources, assisting with project administration, and ensuring compliance with key business regulations like GDPR
- Professional Growth & Leadership: Demonstrating strong integrity, adaptability, and positive workplace behaviours, laying the groundwork for long-term career progression and future management potential
Other Information
- Please note that interviews may take place before the vacancy close date and the successful applicant may start before the advertised start date
What We’re Looking For:
- Sharp Attention to Detail: A natural eye for accuracy when entering customer orders, checking specs, and handling numbers.
- Great Communication: A polite, confident phone manner and a clear, professional email style.
- Solid IT Skills: Comfortable using MS Office (Word, Excel, Outlook) and ready to learn our internal software.
- A Responsible Work Ethic: Reliable, focused, and capable of working independently once trained.
- A Positive, Can-Do Attitude: Dependable, eager to learn our products, and proud of doing a great job every day!