IT Support Technician Apprentice
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Company: CUBE TECHNOLOGY IT SERVICES LTD
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Location: Buckinghamshire, HP20 1UR
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Digital
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Ref: NAS-2000054114
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Application Deadline Date: 15/10/2026
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Start Date: 22/10/2026
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Positions Available: 1
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Working Week: 9:00am - 5:30pm
Brief Description
We are now looking for an eager candidate to join us as an apprentice. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.
Training to be Provided
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Future Prospects
The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.
Vacancy Detail
- Provide first-line IT support to end users via phone, email and ticketing systems
- Log, update and manage support tickets in line with agreed SLAs
- Troubleshoot hardware, software and Microsoft 365 issues
- Support users with password resets, account administration and access requests
- Escalate complex technical issues to senior engineers where required
- Assist with device setup, configuration and deployment
- Support Microsoft Windows desktop and laptop environments
- Deliver excellent customer service and maintain regular communication with users
- Create and maintain technical documentation and knowledge base articles
- Participate in training and development activities as part of the Level 3 IT apprenticeship