Business Administration Apprenticeship
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Company: DR HOBKIRK & PARTNERS
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Location: CLEVELAND, TS14 7DJ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000054617
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Application Deadline Date: 20/10/2026
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Start Date: 28/10/2026
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Positions Available: 1
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Working Week: Monday - Friday, 37 hours per week. 8.00am - 5.00pm for 4 of those days and then one half day at 8.00am - 1.00pm.
Brief Description
Direct patients in accessing the appropriate service or healthcare professional in an efficient and effective way. General assistance to the Practice team and project a positive/friendly image to everyone. Provide efficient, informative and supportive reception/administration services to patients and members of the primary health care team.
Training to be Provided
An apprenticeship includes regular training with a college or other training organisation. Off-the-job training will follow the time allocations outlined in the Occupational Standard.
Future Prospects
- Opportunity for a full time role following completion of apprenticeship
Vacancy Detail
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Take action on clinicians’ requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.
- Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- Enter patient information on to the computer as required.
- Scan patient documentation onto the clinical system in a timely manner.
- Co-ordinate and manage the surgery email address and forward on emails as required.
- Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms etc.).