Business Administration Apprentice

You will develop key corporate skills while managing everyday customer service requests, coordinating with haulage providers, and keeping our operational systems updated. This is an entry-level position designed to train you in all aspects of modern supply-chain administration.

Key Responsibilities & Duties

1. Frontline Customer Service & Call Handling

Dealing with Incoming Calls: Act as a primary point of contact by answering inbound telephone calls from clients, drivers, and delivery sites. You will log inquiries, route calls to the relevant staff, and answer basic delivery queries politely and professionally.

Email Management: Monitor the shared team inboxes. Draft, structure, and send professional business emails to confirm order statuses, resolve delivery issues, and supply delivery proofs.

2. Portal Support & Digital Administration

Supporting Portal Use: Maintain and support the day-to-day use of our client and supplier portals. This includes assisting clients with registration, ensuring tracking data updates correctly, and resolving basic platform troubleshooting issues.

Data Integrity: Upload key transit data, proof of deliveries (PODs), and manifest details directly onto the digital platforms accurately to minimise freight errors.

3. Partner Communications & Operational Meetings

Communications with Logistics Partners: Coordinate with external hauliers, third-party logistics (3PL) providers, and warehouse teams to track shipments and confirm collection/delivery slots.

Operations Meetings: Ensure regular attendance at operations meetings with managers and planners. You will help track transport notes, document updates on delayed freight, and record action points for the week's distribution schedule.