Apprentice Customer Service Parts Advisor
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Company: A P AUTOCARE LIMITED
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Location: BS3 4BL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000054988
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Application Deadline Date: 23/10/2026
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Start Date: 01/11/2026
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Positions Available: 1
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Working Week: Monday - Friday, 8:30am - 5:30pm.
Brief Description
Not only does working in customer service mean you are the face of the company, but you will also be making customers lives better! S&B Academy looking to recruit a Customer Service Parts Advisor. As a parts advisor you will work with customers to give advice to improve or fix their car.
Training to be Provided
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.
Future Prospects
Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a pay check all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.
Vacancy Detail
We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.
Duties:
- Promote good customer relations
- Identify accurately customer requirements
- Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
- Maintain and continually improve the quality of service provided to the customer
- Trained - to receive, inspect and check documentation of all incoming parts
- Trained - to adequately package material, which is to be despatched from the parts department
- To carry out any additional duty relative to the parts department as requested
Other Information
The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.