Telecommunications and Unified Comms Apprentice
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Company: MAINSTREAM DIGITAL LTD
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Location: CIRENCESTER, GL7 1XD
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Digital
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Ref: NAS-2000055155
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Application Deadline Date: 31/10/2026
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Start Date: 14/11/2026
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Positions Available: 1
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Working Week: Monday - Friday, 09:00 - 17:30, with 1 hour lunch.
Brief Description
This interesting and practical apprenticeship will equip you with a skillset that translates into a real career in telecoms.
Training to be Provided
- Information communications technician
- Online training resources via Cirencester College
Future Prospects
A level 3 ICT qualification upon achievement.
Vacancy Detail
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- Apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Establish and diagnose the extent of the support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution associated with the task
- Test and evaluate the system's performance and compliance with customer requirements
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Use a range of Cabling or Connection equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements
Other Information
There may be some occasional customer site work as part of your training, but you will be accompanied by a qualified co-worker who will be mentoring you during such visits. A driving licence would be a very useful asset.