Business Administrator/Customer Service Apprentice
-
Company: TRAC FUTURES
-
Location: Bury St. Edmunds, IP28 6LG
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Business and administration
-
Ref: NAS-2000053994
-
Application Deadline Date: 31/10/2026
-
Start Date: 02/11/2026
-
Positions Available: 1
-
Working Week: Monday - Friday, 9.00am - 5.00pm.
Brief Description
We have an exciting opportunity for an organised and motivated individual to join a friendly Customer Service team within a busy business-to-business environment. This role offers the chance to gain hands-on experience while working towards a Level 3 Business Administration Apprenticeship.
Training to be Provided
- Training will be delivered by means of regular online sessions.
- Successful completion of the apprenticeship will result in a Level 3 Business Administration qualification.
Future Prospects
On successful completion of the apprenticeship, there will be the opportunity to move into full-time employment.
Vacancy Detail
- Answer telephone calls professionally and direct enquiries where appropriate.
- Respond to customer emails in a timely and professional manner.
- Process customer sales orders accurately using internal systems.
- Check stock availability and liaise with colleagues regarding customer requirements.
- Assist with delivery scheduling and communicate updates to customers.
- Liaise with warehouses and transport providers regarding deliveries.
- Raise delivery documentation and maintain accurate records.
- Support the team with general administration, filing and record keeping.
- Learn about the organisation’s product range, customers and supply chain.
- Escalate queries or issues to senior team members when required.
- Provide excellent customer service at all times.
Other Information
Due to the location, a full driving licence is required.