Apprentice Social Care Advisor (Gateway Team)
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Company: Calderdale Metropolitan Borough Council
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Location: HX1 2YS
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Type: Apprenticeship
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Salary: £15,392.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000055506
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Application Deadline Date: 14/10/2026
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Start Date: 07/12/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am to 5.00pm. Flexible working hours, including home-working (subject to the needs of the role).
Brief Description
The role of the Apprentice Social Care Advisor is to listen hard to what people are telling us, focussing deeply on what they have reached out to us for, and come to understand the person’s wishes and feelings with regards to what really matters in terms of what a good life looks like to them.
Training to be Provided
Successful completion of this apprenticeship gives you an accredited Customer Service qualification at level 3.
- Workplace Learning
- Provided with a 1:1 Tutor
- Self led learning
- Delivery- Virtual interactive workshops
Future Prospects
At the end of the apprenticeship programme, it is anticipated that you will be employment ready, and will be given the opportunity to apply for any available permanent employment opportunities within the service and across the council.
Vacancy Detail
- Through using interpersonal and communication skills provide a professional and knowledgeable response to people and a range of professionals who contact the service
- Resolve in a courteous and timely way the range of queries received by Gateway
- Make onward referrals where appropriate or provide directly access to some services within Adult Social Care
- Provide support with screening for Support at Home, support in making appointments and with making onward referrals
- Proficient user of IT to maintain up to date records and input information to adult social care and health system
- Provide high quality written and verbal documentation which will be clear, concise and logical
- Provide a customer focused service, always maintaining a professional manner, including when difficult situations arise
Other Information
There may be a requirement to work outside of the flexible working band hours to support service delivery.