Medical Receptionist Apprentice
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Company Moss Healthcare Harrogate
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Provider VQ SOLUTIONS LTD
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Location HG1 5JW
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Type Apprenticeship
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Salary £21,399.49 per year
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Sector Business and administration
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Ref NAS-2000055776
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Application Deadline Date 06/11/2026
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Start Date 09/11/2026
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Positions Available 1
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Working Week The surgery opening hours are 08:00 - 18:30. Shifts to be confirmed.
Brief Description
VQ Solutions are looking for a medical receptionist to join Moss Healthcare. This fulfilling role includes supporting both reception and administrative teams, ensuring high-quality service to patients and providing vital assistance to the wider Practice Team, while gaining Level 3 Business Admin qualification.
Training to be Provided
- You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
- You will have a dedicated VQ Mentor and will also be supported internally by your manager
- During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
- The best part? All apprenticeship work will be completed during working hours
Future Prospects
The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.
Vacancy Detail
Medical Reception and Patient Services:
- Welcome and support patients in a friendly, professional manner
- Manage appointments, bookings and patient enquiries by phone and in person
- Support patients with care navigation and access to appropriate services
- Use digital systems such as Accurx to communicate with patients
- Maintain a welcoming, safe and organised reception area
- Handle incoming and outgoing post and correspondence
Practice Administration:
- Register new patients and maintain accurate patient records
- Process repeat prescription requests in line with practice procedures
- Monitor shared inboxes and respond to or action requests appropriately
- Complete scanning, filing, data entry and document management
- Support the processing of medical records and patient information
Working with the Practice Team:
- Support clinicians and colleagues by directing patient queries and requests appropriately
- Process new patient registrations and proxy access requests
- Enter and update patient information accurately and confidentially
- Work as part of the wider practice team to provide a safe, efficient and patient-centred service
- Support practice targets and quality standards where required
Other Information
Due to the nature of this business, a high-level of discretion is both expected and essential.