Apprentice Practice Services Advisor
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Company: Churchmere Medical Practice
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Location: Whitchurch, SY13 1FQ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000055979
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Application Deadline Date: 30/10/2026
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Start Date: 01/11/2026
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Positions Available: 2
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Working Week: Monday - Friday 8.00am / 8.30am - 4.00pm / 4.30pm. Shift pattern, days and shifts to be confirmed.
Brief Description
Churchmere Medical Group is currently recruiting for two Practice Services Apprentice positions: one for the Ellesmere site and one for the Whitchurch site. The practice is keen to invest in future employees from an early stage. The successful applicant will gain valuable experience working within an NHS setting.
Training to be Provided
- Customer Service Specialist Level 3
- Apprentices will gain experience in managing priorities and their own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others
- Skills, Knowledge and Behaviours - Learners and employers will have a range of options to select from that cover each knowledge module of the apprenticeship standard
- Functional Skills - These provide practical skills to help gain the most out of work, education and everyday life. Learners will complete written and online tests if required
- End point assessment - The End Point Assessment is the final stage of the apprenticeship. It comprises observations as well as a professional dialogue and interview
- Further training details to be confirmed
Future Prospects
It is hoped that the successful applicant will continue to work on a full-time basis with Churchmere Medical Group following completion of the apprenticeship (this will be dependent upon performance throughout the duration of the apprenticeship programme).
If it transpires that continued employment with Churchmere Medical Group is not the preferred option, the training, experience and qualifications gained throughout the apprenticeship will stand the apprentice in very good stead to gain future employment.
Vacancy Detail
The following are core responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments.
- Contact patients to book follow-up care / appointments (including appointments for family planning and minor surgery) and pass on messages from other members of the practice
- Answer incoming phone calls, transfer calls or deal with the callers’ requests appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Clinically code data on EMIS
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients’ healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance / solicitors’ letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Maintain a clean, tidy, effective working area at all times
- Support all clinical staff with general tasks as requested
- Complete opening and closing procedures
Other Information
The successful applicant will work on a rotational basis, spending two days each week between our Ellesmere and Whitchurch practice sites. This is a great opportunity to gain experience across both locations, working with a friendly and supportive team.
This vacancy is being managed by SBC Training on behalf of this company. By submitting your application, you are consenting to allow SBC Training and Churchmere Medical Group to contact you in connection with your application.