IT Help Desk Support Specialist Apprentice
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Company: BROAD ACCESS SERVICES LTD
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Location: Warrington, WA4 4DU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000056193
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Application Deadline Date: 29/10/2026
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Start Date: 29/11/2026
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Positions Available: 1
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Working Week: Monday - Friday 9.00am - 5.00pm.
Brief Description
This is a full-time hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues.
Training to be Provided
Information Communications Technician Level 3.
Future Prospects
Your earnings can increase over time with an apprenticeship.
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Vacancy Detail
- Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint)
- Manage user accounts, permissions, and groups via Active Directory and Azure AD (Entra ID)
- Tackle hardware problems (laptops and PC's), basic networking issues (Wi-Fi, VPN, DHCP / DNS), Microsoft 365 (Email, One drive, SharePoint and Microsoft Teams)
- Assist with password resets, MFA enrolment, and ensuring workstations remain compliant and patched
Other Information
- Good knowledge and experience with Microsoft Windows 11 and Office 365
- Knowledge of PC hardware and reloading / preparing PC’s
- Basic networking skills
- Good problem-solving skills
- Good communication and writing skills
- Ability to work as part of a team
- Initiative to work on your own
- Passion for IT and Technology
- Thirst for knowledge