ICT Apprentice
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Company: STRING COMPUTER SYSTEMS LTD
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Location: Preston, PR2 2YF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000056675
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Application Deadline Date: 30/10/2026
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Start Date: 30/11/2026
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Positions Available: 1
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Working Week: Monday to Friday. Full-time position.
Brief Description
This is an exciting opportunity to start a career in IT with one of Lancashire's leading Microsoft-focused Managed Service Providers.
As an Apprentice IT Support Technician, you will work across a wide range of technologies including Microsoft 365, Azure, Windows, networking, cybersecurity and cloud services.
Future Prospects
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.
Vacancy Detail
- Provide first-line technical support to clients via telephone, email and remote support tools.
- Log, update and manage support tickets within the service desk system.
- Diagnose and resolve straightforward hardware, software and Microsoft 365 issues.
- Escalate more complex issues to senior engineers, providing clear and accurate information.
- Assist with the deployment of new devices, software and cloud services.
- Build and maintain excellent relationships with customers through professional communication.
- Ensure all work is documented accurately and in line with company procedures.
- Contribute to knowledge base articles and internal documentation.
- Support senior engineers with project work where appropriate.
- Participate fully in apprenticeship training and self-development activities.